01 Introduction
Welcome to Manekratna ("we," "our," or "us"). We operate the website www.manekratna.shop and our physical showroom located at Shop No 9, Westend Business Square, Aundh Road, Pune, Maharashtra 411007, India.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us. We are committed to protecting your privacy and handling your data with transparency and care.
By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.
Important: This Privacy Policy is intended to comply with applicable Indian data protection laws including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008, as well as the Digital Personal Data Protection Act, 2023.
02 Information We Collect
We collect various types of information in connection with the services we provide. The categories of personal information we may collect include:
Information You Provide Directly:
- Full name, email address, mobile phone number, and postal address when you fill out our contact form or place an order
- Date of birth or birth details for astrological gemstone consultations
- Payment information such as billing address and transaction details (we do not store full card numbers)
- Messages, queries, and communications you send us via our contact form, email, WhatsApp, or phone
- Product preferences, feedback, reviews, and testimonials you voluntarily provide
- Account credentials if you register an account on our website
Information Collected Automatically:
- IP address, browser type and version, operating system, and device information
- Pages visited, time spent on pages, referring URLs, and clickstream data
- Cookies, web beacons, and similar tracking technologies
- Geographic location data (country/city level) derived from your IP address
Information from Third Parties:
- Social media profile information if you connect your account or interact with our social pages
- Analytics data from Google Analytics and similar platforms
- Information from payment processors for transaction verification
03 How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including packaging, shipping, and delivery of gemstones and jewellery
- To provide personalized astrological and gemological consultations based on your birth details and preferences
- To send order confirmations, shipping notifications, and post-purchase follow-up communications
- To respond to your inquiries, feedback, and customer support requests promptly and effectively
- To send marketing and promotional communications about our new arrivals, special offers, events, and services — only where you have provided consent
- To improve and personalize your experience on our website through analytics and user behavior analysis
- To detect, prevent, and respond to fraudulent transactions, security incidents, and other harmful activities
- To comply with legal obligations, regulatory requirements, and enforce our terms and policies
- To conduct market research and business development activities to improve our products and services
- To maintain business records for accounting, taxation, and audit purposes as required by Indian law
04 Notification & Communication Consent
Notification and Communication Consent
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialing), Google RCS, or any other digital communication platforms.
If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@manekratna.shop.
When you provide your mobile number, email address, or other contact details, you consent to receive communications from Manekratna and its authorized partners, including My Inbox Media ®, through the following channels:
- SMS: Order updates, promotional offers, appointment reminders, and service notifications
- Email: Newsletters, product launches, exclusive offers, invoices, and policy updates
- WhatsApp: Customer support, order tracking, personalized recommendations, and promotional messages
- OBD (Outbound Dialing): Automated voice calls for order confirmations and service updates
- Google RCS (Rich Communication Services): Enhanced messaging with images and interactive elements
- Push Notifications: Real-time alerts via our website or mobile application
You may withdraw your consent for marketing communications at any time by:
- Clicking the "Unsubscribe" link in any email we send you
- Replying "STOP" to any SMS message
- Contacting us directly at info@manekratna.shop
- Calling us at +91 97175 32179 during business hours
- Visiting our showroom and requesting opt-out in person
Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your purchases, appointments, or legal obligations.
05 Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted parties only in the following circumstances:
- Service Providers: Logistics companies, payment processors, SMS/email gateway providers, and cloud hosting services necessary to operate our business
- Communication Partners: Authorized partners such as My Inbox Media ® for delivering marketing communications on our behalf
- Analytics Providers: Google Analytics and similar platforms that help us understand website usage under anonymized or aggregated data sharing agreements
- Legal Requirements: When required by law, court order, or government authority under applicable Indian regulations
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred subject to equivalent privacy protections
- Safety & Security: To protect the rights, property, or safety of Manekratna, our clients, or the public
All third parties with whom we share data are contractually obligated to handle your information in accordance with this Privacy Policy and applicable data protection laws.
06 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. A cookie is a small text file placed on your device by websites you visit.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly, including session management and security features
- Analytics Cookies: Help us understand how visitors interact with our website, which pages are most visited, and where improvements are needed
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
- Preference Cookies: Remember your settings and preferences for a more personalized experience on return visits
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to view, delete, and block cookies from specific websites.
07 Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website
- Secure, access-controlled cloud storage for all customer data
- Regular security audits and vulnerability assessments of our systems
- Strict access controls ensuring only authorized personnel can access personal data
- Employee training on data privacy and security best practices
- Incident response procedures to address any potential data breaches promptly
While we strive to protect your information using commercially acceptable means, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to notifying affected individuals promptly in the event of a breach that poses risk to their rights and freedoms.
08 Your Rights & Choices
Under applicable Indian data protection laws, you have the following rights with respect to your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data, subject to legal obligations
- Right to Withdraw Consent: Withdraw consent for processing at any time, without affecting the lawfulness of prior processing
- Right to Grievance Redressal: Lodge a complaint with us or relevant data protection authorities
- Right to Nominate: Nominate an individual to exercise your rights in the event of your death or incapacity
To exercise any of these rights, please contact our Data Privacy Officer at info@manekratna.shop or call +91 97175 32179. We will respond to your request within 30 days.
09 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Customer purchase records are retained for 7 years as required by Indian tax laws
- Marketing consent records are retained for the duration of the consent plus 3 years
- Communication records are retained for 2 years from the date of last interaction
- Website analytics data is retained for 26 months in accordance with Google Analytics policies
- Security logs are retained for 12 months
After the applicable retention period, your data is securely deleted or anonymized so that it can no longer be associated with your identity.
10 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information. If you believe we may have collected information from a minor, please contact us immediately.
11 Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. We will notify you of material changes by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending a notification via email or SMS if the changes are significant
- Displaying a prominent notice on our website homepage
Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.